If you find a reliable smaller web hosting provider, chances are that you will receive a personal service, and support questions are answered with a lot more detail and a lot quicker. Most likely, you can call a UK landline or an 0845 or 0870 number which is a lot cheaper than £2 per minute. In some cases, you might be able to receive a reply to your support question - which you sent on a Saturday evening - that same night.
If you miss your payment with a smaller web hosting company, they will most likely call you personally and remind you on your late payment. They are keen to keep you as a customer and will probably not remove your account and your website immediately.
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